Legal

Found 14 matching results - showing page 1 of 2

Passenger Promise and Rights

A copy of the Passenger Promise and Rights PDF can be downloaded here

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Conditions of Carriage

A copy of the Conditions of Carriage can be downloaded here (PDF), they can also be viewed at National Express West Midlands offices and our Travelcard and Information Centres and can be obtained by post or email from:

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Disability Awareness & Accessibility

Guidance for Bus Passengers using Wheelchairs, Buggies and Mobility Scooters

National Express is committed to making its scheduled bus services accessible to as many people as possible and ensuring all passengers can travel safely and comfortably.

A copy of the Disability Awareness and Accessibility PDF can be downloaded here. 

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Environmental Policy

The aim of National Express (Buses), which is part of the National Express Group, is to have an overall positive impact on the environment, with journeys made on our services resulting in less pollution than would be the case if our customers chose other modes of transport.

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Travelcards Terms & Conditions

Terms and Conditions and general guidance for customers purchasing Travelcards online.

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Direct Debit Terms & Conditions

Details of the Direct Debit Scheme Terms Conditions, including those relating specifically to Adult or Child Term Plus procucts along with outlines of the Customer Obligations and Obligations of the Company towards customers purchasing Travelcards by Direct Debit.

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Privacy Policy

National Express UK Bus and Coach are committed to protecting your privacy and complying with the Data Protection Act 1998.

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Cookie Policy

In this section you will find information on internet cookies; the cookies that may be set when you visit the National Express UK Bus and Metro websites; and, how to manage and delete these through your browser.

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Website Accessibility

This website was created by One Black Bear on behalf of National Express UK Bus and Metro has been developed with accessibility in mind.

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Slavery and Human Trafficking

Click here for the Slavery and Human Trafficking Statement (June 2017)

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Found 14 matching results - showing page 1 of 2

 
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