Legal

Conditions of Carriage

A full copy of the Conditions of Carriage can downloaded here (PDF), they can also be viewed at National Express West Midlands offices and our Travelcard and Information Centres and can be obtained by post or email from:

• Customer Relations (Bus),

Travelcards Terms & Conditions

About these Terms

These terms and conditions apply to online sales of Travelcards by National Express West Midlands, please read through them carefully.
National Express West Midlands is the trading name of West Midlands Travel Limited, registered in England and Wales with company number 02652253,

Direct Debit Terms & Conditions

Customer obligations

1. To ensure payment can be taken from the nominated bank account on the due date and that the bank account is in the name of the applicant. Two successive bacs rejections will result in you no longer being eligible for the

Accessibility - Wheelchair, Buggy and Mobility Scooter Guidance

Updated September 2011

National Express is committed to making its scheduled bus services accessible to as many people as possible and ensuring all passengers can travel safely and comfortably. At busy times it must be recognised there may be a number of potential passengers wishing...

Environmental Policy

The aim of National Express (Buses), which is part of the National Express Group, is to have an overall positive impact on the environment, with journeys made on our services resulting in less pollution than would be the case if our customers chose other modes...

Website Terms and Conditions

Website Terms and Conditions of Use, Service and Limitations

The information ("INFORMATION") accessible by you ("USER") using nxbus.co.uk is provided on an "as is, as available" basis. nxbus.co.uk makes no warranties, express or implied, as to the accuracy of it's INFORMATION.

ALL content, including but not

Website Accessibility

Website Accessibility Statement

This website was created by One Black Bear on behalf of National Express and has been developed with accessibility in mind.

Accessibility Features

The following accessibility features have been implemented on our site:
•    Skip to content, menu and top of page

Privacy Policy

Privacy statement

West Midlands Travel Ltd and Tayside Public Transport Holdings Ltd ('we'/'us') are committed to protecting your privacy and complying with the Data Protection Act 1998.

The information ("INFORMATION") supplied by you ("USER") to us, whether taken or supplied, with or without USER knowledge