When Can I Renew my Bus Pass?
Current passes can be renewed at anytime as long as they run on consecutive days. All new bus passes can be dated up to one day in advance except those purchased on a Saturday which can be dated from the following Monday.
Will my Student Bus Pass be issued during summer break off period?
No, these are issued only during term periods except Medical Students who must produce the appropriate identification i.e. a photo matriculation card
My child has a Young Scot card does this entitle them to discounted Travel?
No, this card is a stored value card for school lunches, sports etc. For full details on its use, please contact your school.
My Bus Pass has expired by one day or more what should I do?
Under no circumstances should you attempt to use the card as it will be withdrawn by our drivers and classed as being used fraudulently and will be retained by them. You will also no longer be able to purchase a weekly/monthly bus pass and you would in the future have to purchase either daysavers or transfer over to our direct debit scheme. You should travel either by paying the full fare or purchasing a day saver and revisit our Travel Centre to purchase your new pass.
Can I use National Express Dundee bus pass outside the Dundee area?
Travel Dundee tickets can only be used within the city of Dundee.
Where can I purchase a Day Saver ticket?
These can be purchased only 'on bus' and not from our Travel Centre
Can I purchase my Bus Pass at any other outlet in Dundee?
Unfortunately not, bus passes can only be purchased from our Travel Centre at 92 Commercial Street, Dundee.
My child is under 5 or 16, and is being mistaken as older?
To ensure your child can travel you should visit our Travel Centre in Commercial Street with a form of ID for your child such as their Birth Certificate. Our staff will take a copy of the document and you will then be sent a 'pass' by post confirming your child’s date of birth and their entitlement to travel.
How many buggies can be carried on a bus at any one time?
Our fleet is capable of taking a maximum of 3 McLaren stroller type buggies. Buggies come in many shapes and sizes and we are unable to accommodate all types on our buses. However, it should also be noted that if buggy on boarding is unable to be pushed through the passageway with ease, the buggy will either need to be folded or taken back off the bus. The passageway on a bus must be kept clear at all times except for standing passengers.
Why do buses have a dedicated space for a wheelchair?
It is a legal requirement that a space is allocated on our buses which is suitable for wheelchairs.
Can I travel on a National Express Bus if I am a wheelchair user?
It is a legal requirement that a space is allocated on all of our our buses suitable for a standard reference wheelchair (see FAQ below) Should a wheelchair user wish to board our bus and the space is occupied by a passenger or a buggy the driver will request that the space be vacated to make it available. Once on board your wheelchair must be able to pass through the passageway with ease as this must be kept clear at all times except for standing passengers.
Can my wheelchair be any size?
Unfortunately not, the wheelchair space on our buses is designed to carry a 'standard reference wheelchair' which has a maximum width of 700mm and a length of 1200mm. Electric wheelchairs will be treated the same as other wheelchairs, but there are some types of wheelchair which are not safe for carriage on our vehicles, such as scooters.
What is the significance of Timing Points?
The company measures its punctuality at specified timing points along any given route. The times shown at bus stops in between these timings points are estimated times only and are not known by our drivers.
What about dogs?
All dogs travel on our buses free of charge.