Contact Midland Metro

All complaints, problems, suggestions and compliments regarding Midland Metro are handled centrally by our Customer Relations Department based in Birmingham.

Please fill in the customer contact form below, telephone 0121 254 7272 (during office hours) or write to us at:

Customer Relations,
National Express West Midlands
51 Bordesley Green
Birmingham B9 4BZ

When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with any other details about your journey you may feel to be relevant (date and time of journey, service number, travelling from/to etc).

Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 10 working days.