Contact Midland Metro

All complaints, problems, suggestions and compliments regarding Midland Metro are handled centrally by our Customer Relations Department based in Birmingham.

For live chat tweet us - @midlandmetro - we're available on Twitter to help with any queries or questions. 

Of if you prefer you can fill in the form below or write to us at:

Customer Relations,
National Express West Midlands
51 Bordesley Green
Birmingham B9 4BZ

When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with all other details (date and time of journey, service number, travelling from/to etc).

Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 15 working days.

Your details

Incident Details

Please fill in as many details as you can to help us investigate the incident as fully as possible.

Data Protection Act:
In order for us to process your comments effectively, we may need to pass your details to other bus companies, local authorities or other relevant organisations. Under the Data Protection Act, we need your permission to do this. Please indicate your agreement below. If you agree, your details will be stored on a computer database.

 

If, after contacting us via the form or emailing travelcare@nationalexpress.com you don’t feel that we have resolved your complaint satisfactorily, you may want to:

Contact Bus Users UK at www.bususers.org/complaints/how-to-make-a-complaint

or:

Use the ODR platform to submit your complaint. The ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically. The link to the ODR platform is here.

For more details please refer to our Passenger Rights Statement.

 
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