Environmental Policy

The aim of National Express (Buses), which is part of the National Express Group, is to have an overall positive impact on the environment, with journeys made on our services resulting in less pollution than would be the case if our customers chose other modes of transport.

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Travelcards Terms & Conditions

Terms and Conditions and general guidance for customers purchasing Travelcards online.

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Direct Debit Terms & Conditions

Details of the Direct Debit Scheme Terms Conditions, including those relating specifically to Adult or Child Term Plus procucts along with outlines of the Customer Obligations and Obligations of the Company towards customers purchasing Travelcards by Direct Debit.

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Privacy Policy

National Express UK Bus and Coach are committed to protecting your privacy and complying with the Data Protection Act 1998.

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Cookie Policy

In this section you will find information on internet cookies; the cookies that may be set when you visit the National Express UK Bus and Metro websites; and, how to manage and delete these through your browser.

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Website Accessibility

This website was created by One Black Bear on behalf of National Express UK Bus and Metro has been developed with accessibility in mind.

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Mobility Scooters

New Policy for the transport of Mobility Scooters on Trams comes into effect from Monday 1st September 2014

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Conditions of Carriage

A full copy of the Conditions of Carriage can downloaded here (PDF), copies of the Terms & Conditions of Carriage can also be viewed at National Express West Midlands...

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Website Terms & Conditions

Website Terms & Conditions of Use, Service and Limitations

The information ("INFORMATION") accessible by you ("USER") using is provided on an "as is, as available" basis. makes no warranties, express or implied, as to the accuracy of it's INFORMATION.

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