Metro is on the right track

Customers using our Midland Metro trams have given the service a big ‘thumbs up’ in a survey undertaken by the West Midlands transport authority Centro.

The tram line, which connects Birmingham to Wolverhampton via key locations in the Black Country, scored at least 80% in the four categories related to passenger service in the annual customer satisfaction survey. The news comes as a boost with 88% of those interviewed happy with the speed and frequency of the Metro and 87% satisfied that it runs on time. A further 81% said they were pleased with the ease of connections from the Metro to other bus and train services.

Centro chairman Councillor Angus Adams said: "Many people use trams as part of their daily commute, to get to events or to visit family and we are pleased that passengers see it as a mode of transport they can rely on."

Work is currently ongoing to extend the Metro, which will see trams run along the streets of Birmingham city centre and connect the city’s three major rail stations, New Street, Moor Street and Snow Hill.

The survey also revealed that whilst 86% of passengers feel safe while travelling on board the Metro almost a third of users said they wanted to improve the comfort while waiting for a tram.

Published 3rd March 2011