Contact National Express West Midlands Buses
All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by our Bus Customer Relations Department based in Birmingham.
Please fill in the customer contact form below, telephone 0121 254 7272 (during office hours) or write to us at:
National Express West Midlands
51 Bordesley Green
Birmingham B9 4BZ
When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with any other details about your journey you may feel to be relevant (date and time of journey, service number, travelling from/to etc).
Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 10 working days.