Guidance for Bus Passengers using Wheelchairs, Buggies and Mobility Scooters
National Express is committed to making its scheduled bus services accessible to as many people as possible and ensuring all passengers can travel safely and comfortably.
A copy of the Disability Awareness and Accessibility PDF can be downloaded here.
We're all on board together. Whether it’s your first time travelling with us or you’ve had a little break from public transport here’s a handy guide to help you along every step of your next bus trip.
We have over 1600 buses in our fleet and many of them carry a name. These names are all daughters, granddaughters, mothers, grandmothers or aunties of our fabulous drivers.
National Express operate bus services within three areas namely the West Midlands, Coventry and Dundee. National Express West Midlands is the largest bus operator in the respective area and one of the largest in the UK carrying over 1 million passengers every day. As well as bus services, National Express West Midlands also operates The Metro link between Wolverhampton and Birmingham.
National Express Buses are committed to providing the safest possible travelling environment for our passengers.
As part of the Safer Travel Partnership we work with Centro (the public transport authority), West Midlands Police, British Transport Police and other bus operators to reduce crime and anti social behaviour and provide reassurance to the travelling public using the transport network across the West Midlands.