A copy of the Conditions of Carriage can be downloaded here (PDF), they can be viewed at National Express Dundee offices or our Travelcard and Information Centre.
They can also be obtained by post or email from:
Xplore Dundee Customer Liaison
44-48 East Dock Street
In particular, your attention is drawn to the following customer information:
- Our priority is to ensure the safety and comfort of our customers and staff. Please show full consideration for the safety and comfort of others; follow any instructions given to you by our staff, and observe all relevant notices in vehicles.
- You must have a valid ticket or pass for your journey; and you must present this to any member of our staff when requested. Failure to do so will result in the imposition of a "Standard Fare" of £35 if paid within 14 days or £70 if paid thereafter. You may also face prosecution.
- Our staff have the right to work without fear of assault or intimidation. We will prosecute anybody who does not respect this right.
- Your journey is subject to our Conditions of Carriage. These set out your rights and obligations as a customer.