Keeping You Connected

A series of network changes will take effect from Sunday 13 January 2019 - a full summary can be read here.

The network we run is continually monitored and periodically revised to ensure we provide a service that is effective, efficient and equitable. We take very seriously our role in keeping Dundonians connected - accessing work & school, shops & hospitals, and everywhere else in between. Around 95% of the local population lives within 400m (or, approximately, a five minute walk) of a bus service, most of which are high-frequency corridors running every 10 minutes or better throughout the day.

Travel patterns are changing all the time, and some of the city's communities are transforming rapidly - so we must adapt to meet evolving needs. Traffic in Dundee has grown more than 8% in just the last five years, and urban traffic speeds are falling every year too. As a result, the length of time taken to travel along certain roads is increasing, placing a strain on the service we try our best to provide.

Congestion can impact the punctuality of a service, despite the best efforts of our drivers, which is something we cannot fix by ourselves. 

Where possible, we work with local authorities to minimise the disruption that arises from roadworks and traffic queues; where necessary, we revise the way we do things so that buses turn up where and when they're supposed to. Running a reliable service is our top priority, and keeping you connected is the reason we are here.

Some routes are affected by these snags more than others. 

For example, at 28 miles long, the Outer Circle is actually the longest urban bus route in Europe. That makes for an interesting tidbit, but keeping it to time also presents a major challenge as it passes by so many congested hot-spots along the way. But because it plays such a key role in our network, it is essential that we take steps to secure a viable future for it. That way, the Outer Circle can continue fulfilling as many needs as possible.

Another well-known example is services 32/33. We have have been consulting extensively on proposed changes to these routes due to timekeeping issues borne from growing congestion on the Forfar Road, which is used by more than 26,000 vehicles per day. We carefully considered the various options available and listened to the feedback gathered throughout the process. Ultimately, we have concluded that the best way to improve reliability is to revise the timetable for the existing routes. Performance will be monitored in the coming months to assess whether this solution has been suitably effective.

The finalised items in this review began as proposals which were carefully considered and then subjected to extensive pre-consultation with community groups and the local authority. For more information, just visit our Travel Centre or contact us on Facebook or Twitter. Full timetables and maps will be available in our Travel Centre and on our website as the New Year approaches.

Published 4th November 2018