FAQs for Travelcards and Buying Online

1. What tickets do you offer?

We offer a wide range of day, 1, 4 & 52 week tickets giving great value for our regular travellers, students and young persons.

Please see the 'All Tickets & Prices' section to find a full list of products and prices we offer and the best way to buy the.

Now Available - Adult 4 & 52 week products online and apply for our direct debit products online.

2. How do I buy a ticket?

You can buy our products from

  • our drivers (who sell adult day tickets and 10 Journey tickets)
  • our Travel Centre at 92 Commercial Street, Dundee (who sell all our product ranges)
  • online - simply stay at home and buy our 4 & 52 products online through our website where you can also apply for our direct debit products that offer yet further value for money travel.

Please note direct debit products are only available by postal application or online via our website.

Buying Online

3. How long will it take to buy the ticket?

Buying a ticket online is simple, once you have registered your account details, all subsequent purchases are straight forward taking no more than a few minutes to complete. Have your credit / debit card ready and a passport style photograph to upload. You can elect to send it to us by post. Please note that this may delay the fulfilment of your order.

4. How do I search for my ticket?

Go to the Buy Online tab - once you have selected your age group you will be presented with a list of the tickets available.

5. How much will the ticket cost?

Please see 'All Tickets & Prices' section on the website to find a full list of products and prices we offer and the best way to buy them.

6. What information will I need to provide?

You will be asked for the following information and it is important that this is provided in full.

  • Full Name
  • Full Address
  • Telephone Number
  • Email Address
  • Credit / Debit Card Information
  • Date of birth (for security reasons)
  • Colour Passport sized photograph that can be uploaded or posted to us for production of your photocard.

7. How do I pay?

Payment can be made using most major credit and debit cards, including Visa, Electron, Visa Debit, Mastercard, and Maestro. Unfortunately we do not accept American Express.

Payment will be processed by our payment service provider Sage who operate a secure online payment service. You may be asked for your 3D secure details if your card issuer has already asked you to assign them.

8. How do I know my payment has been successful?

You will be presented with a confirmation once your payment has successfully processed. You can print a copy of this for your records. Also, please check your email address you supplied at time of registration for your payment confirmation email. Once you have received this then your transaction was successful.

9. Is the information I supply secure?

Yes, we adopt strict controls over security of all its websites. Our sites are regularly checked by security experts to ensure that they are updated for all aspects of internet security.

10. How do I get my photoID?

We will supply you with a photocard, free of charge. To make this process simple we have the facility for you to upload your jpg image at the time of purchase. If you cannot do this you will have the option of sending the photograph to us. We will capture your photograph on your ID card. This photocard will then become your membership card so you can enjoy buying online tickets without worrying about photocards again.

11. How will I receive my ticket?

We will post your ticket to the address provided using Royal Mail, first class post - from time to time we may send post first class recorded signed for delivery.

12. My ticket has not arrived, what should I do?

Your tickets will be despatched 5 days before the start date you have selected if it has not arrived you can contact us at buspass@nationalexpress.com.

13. What do I do if I lose my ticket?

See our Terms and Conditions section related to lost tickets.

14. I have purchased a ticket and my details have changed, what should I do?

Log in to My Account and here you can update your details. For security reasons some changes you will need to contact us at buspass@nationalexpress.com. We are introducing new features to the My Account facility soon - please check from time to time.

 
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