Cut the cost of your commute! Frozen again in price, it works out under £1.50 per day - which is less than the price of a an hour’s parking. Click below or visit our Travel Centre to sign up, and your bus pass will be posted directly to you.
Unlock unlimited travel for less than £1.50 per day when you pay £44 by monthly direct debit
Let us take care of the school run! Frozen again in price, it works out under £1 per day - which is less than the price of a bottle of juice. Click below or visit our Travel Centre to sign up, and your bus pass will be posted directly to you. We’ve got Dundee’s youngsters covered ‘til their 19th birthday .
Unlock unlimited travel for less than £1.00 per day when you pay £26.50 by monthly direct debit
How do I apply for a direct debit?
Click the links included in the relevant section above, or visit our Travel Centre for an application form.
What is the next step once I have applied?
You will be given the opportunity to pay for your first ticket by credit / debit card so you benefit from our services within 5 days of
receiving your application.
Your direct debit application will take approximately 10-15 days to process. You will receive a welcome letter confirming your
details and payments timescales. Your next ticket will arrive 5 working days before the expiry of the first ticket and payment will
be collected from the bank account details supplied.
Is my application accepted automatically?
A Credit Reference Agency will be asked to confirm the name, address and credit status of the person paying the Direct Debit.
When will the money be taken from my account?
The first direct debit payment from your account will be taken on the initial start day of your ticket, for instance if you selected a
start date of 1st August 2018 (you will pay for this ticket by credit / debit card) your direct debit will be collected on 1st September 2018 for the subsequent ticket. This calendar date will then be the date your debit payment is made for every month that you are a member of the scheme. If this falls on a bank holiday, your payment will be taken the next working day.
Can Xplore Dundee change the amount they take out of my account?
We will only collect the authorised amount. If the amount changes, we will notify you in writing at least 10 working days in
What if my ticket does not arrive?
If your ticket has not arrived 5 days before your current ticket expires, please contact the Direct Debit Team on 0121 254 6322
or email us at firstname.lastname@example.org. Xplore Dundee will not refund travel tickets that have been purchased as a result
of tickets not arriving due to a delay in the postal service.
I already have a photocard. Do I need to send in a photograph with my application?
Yes. All photographs are scanned into our system, so that if you ever lose your ID card we can send out a replacement, subject
to an administration fee. You will need to either upload or send a passport sized photograph with every new application.
Can I change my ticket subscription?
Yes. One month's notice is required to make any changes to your ticket.
What if I lose my ticket or it is stolen?
You can contact the Direct Debit team on 0121 254 6322 and order a replacement ticket and / or photocard. A replacement fee
of £6 for each section will be required for payment by credit / debit card.
Refunds will not be given for any additional tickets purchased.
What if I forget my ticket?
It is your responsibility to have a valid ticket with you for any journey you make. Unfortunately refunds will not be given for any
tickets purchased under these circumstances.
Can I cancel my direct debit?
Yes. You must give at least one month's notice. You will be able to email us at email@example.com.
With our fast, frequent network providing coverage across the city, it’s easier than ever to Xplore Dundee. There are plenty of
helpful tools on-hand to aid your commute by bus: