Do I need ID?
Yes. If you are a young person (aged 16-18) you are required to present your Young Scot card as proof-of-age ID. If you are a
child (aged 15 or under), but may be mistaken for looking older, it is recommended that you carry it just in case.
I have a Young Scot card. Does this entitle me to discounted travel?
Not necessarily. Young Scot cards are usable for various other purposes until the card-holder turns 25. But it is only recognised
as eligibility for discounted bus travel until the card-holder turns 19. U19 Smart-card products can only be added to a Young
Scot card, and can only be added to those held by people aged 19 and under. Outwith these parameters, it will not top-up.
Are all tickets available to buy on-bus?
Almost. Your driver can issue all multi-journey tickets as a smart-card product ([find out more about MyXplore here]), and most
are available as paper tickets too. Monthly direct debits must be applied for separately, either [online] or by picking up a form
from our Travel Centre. Date-stamped TravelCards are also available from our Travel Centre.
Can I buy tickets in advance?
Advance products are available from our Travel Centre, but tickets bought on-bus take effect from the date of purchase. If you
purchase mTickets in-bulk on our app, the first one will take effect from the date of purchase and the rest will be stored in your
Ticket Wallet; single journeys also remain in your Ticket Wallet for up to 90 days until activation.
My ticket has expired. What should I do?
mTickets, smart-cards and paper tickets (with QR codes) automatically expire, meaning they will not be recognised as valid for
travel. Under no circumstances should you attempt to board a bus with an out-of-date paper ticket. If you do, it will be withdrawn
by the driver for fraudulent use. If your ticket is out of date, pay a single fare and renew your pass when you can.
What happens at Christmas & New Year?
As we do not operate any buses on Christmas Day or New Year’s Day, we provide an additional day’s worth of travel to
passengers with multi-day tickets - provided the period of validity includes either/both of those dates. This can be claimed free
of charge at our Travel Centre. The only exception applies to ABC tickets; to ensure consistency with the policy of other
participating operators, an additional day is not offered.
Who can use my ticket?
Only you. No matter what format (whether paper, smart-card or mTicket) tickets are non-transferrable and cannot be used by
other family members or friends. Any breach of this rule may result in the your ticket being withdrawn and you may be liable to a
penalty fare of £25.
Can I use my pass anywhere else?
Our tickets are only valid for use on services operated by Xplore Dundee. The exception to this is the ABC multi-operator
product, which can be used on all bus companies in Dundee and the surrounding areas. [Check out this map] to see where the
ABC zone boundaries lie.
Please note: multi-journey fares are only valid on services 57a/59 (weekend evening journeys operated by Xplore Dundee) as
far as the last stop in Muirhead. The EveningSaver, however, is valid for the full routes to Blairgowrie and Perth.