For live chat, tweet us at @nxwestmidlands - we're available on Twitter 7 days a week.
Lost property - click here
Swift cards or Flexifares - click here
Contactless - click here
Direct Debit account query - click here
Report a problem with bus stop or shelter - click here
Face coverings - click here
When writing to us, you'll need to make sure you give us the following so that we can fully investigate your feedback, We will aim to respond to you within 14 working days.
You can write to us at:
National Express West Midlands
51 Bordesley Green
or call us on:
0121 254 7272