Covid-19 help & FAQs

Please let us know if you are not travelling as soon as possible by completing the following form here.

Please let us know if you are not travelling as soon as possible by completing the following form here.

If you have previously cancelled your bus pass please click here. 

If you have suspended your bus pass and would like to restart please click here.

No, we are waiving all administration fees during the course of the virus.

If the order was made online or on our app we will refund the money via the same payment method you used to make the purchase. For example If you paid via Direct Debit the money will go back into that same account.

If the ticket you have was purchased over the counter at a travelshop or an agent then any eligible refunds will be sent in the form of a cheque to your home address.

If you want to cancel your bus pass please click here.

This is not something we advise, please contact us directly to put a closure into place.

If your Swift card begins with 633597 0107 then your account is managed by West Midlands Combined Authority. Their refund process can be found here. 

Visit our contact us page.