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Flexible tickets help & FAQs

The answers to the most common questions from our customers

FAQs - Flexible tickets

Here are some frequently asked questions about our Flexifares flexible tickets. You may also find the Swift card help and FAQ’s or Subscription help and FAQ’s pages useful depending on your question.

Flexible tickets FAQs

What are Flexible tickets?

Flexible tickets are discounted Day Savers which can be bought in a bundle of 5 days or 10 days.

How long are flexible tickets valid for?

Flexible tickets are available in 5 day or 10 day ticket bundles.

Flexible tickets on Swift:
The tickets are valid for 12 months from the day you buy them

Flexible tickets on mobile:
The tickets are valid for 90 days from the day you but them

How do I buy my flexible tickets?

You can buy flexible tickets on a Swift card or using our mobile app - NXBus mTicket.

Flexible tickets on Swift:
Swift cards can be topped up online, at our travelshops or at a Payzone agent.

Flexible tickets on mobile:
mTickets can be bought through the app or at a Payzone agent.

How do I use my flexible tickets?

Flexible tickets on Swift:
The Day Savers are added to your Swift card, when you board the bus hold the card to the reader until it beeps and the light goes green. This will activate a Day Saver, please scan your Swift card on every journey.

Flexible tickets on mobile:
Your tickets will be stored within your Ticket Wallet, they will show as individual Day Savers. When you are ready to board the bus simply click the ticket you want to use, activate it and then show it to the driver.

How do I check how many flexible tickets I have left?

Flexible tickets on Swift:
You are able to check how many tickets you have left by using the Swift collector app, hold you Swift card onto the back of your device and you will be shown your balance.
You can also use a Swift collector machine, please hold you card against the reader and you will be shown your balance.

Flexible tickets on mobile:
All inactive tickets will show in your Ticket Wallet.

If you have any other questions that aren't covered here please contact us.
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