Payzone help & FAQs

We’re sorry things have to change. But the old ticket machines in our agents and travelshops can’t be repaired any more.

You can find your nearest available shop here.

Yes, via a Payzone Agent or in one of our travelshops.

You can find your nearest available shop here.

Swift is an electronic bus pass (like oyster), mTicket is an app on your smartphone. 

Yes, child tickets will be added onto a Swift card. Unfortunately child tickets are not currently available on the mTicket app.

Follow the steps in the video below to find out how to download our mTicket app.

Follow the steps in the video below to find out how to set up an account on our mTicket app.

Purchase travel on a Swift card, either online or at one of our travelshops, or pay on bus either with cash or contactless. 

Purchase travel on a Swift card, or pay contactless on the bus.

Yes, you will need data on your phone to download and purchase a ticket.

Click on the 'burger menu' in the top right hand corner of the app and select 'Payzone Barcode'. See the above step by step guide for further help.

It will be scanned by the Payzone agent or travelshop using the Payzone terminal.

No, the agent has a scanner.

Yes, every time you renew your product.

Follow the steps in the video below to find out how to use your Payzone mTicket on the bus.

You can start you ticket up to 7 days in advance.

nBus tickets are not currently available on the app.

Network tickets are not currently available on the app.

Term passes are not currently available on the app.