National Express West Midlands helps Syrian refugee to fulfil his passion

A refugee who fled the Syrian civil war is fulfilling his passion of driving and helping others, with National Express West Midlands.

Bus driver Louai Almasri takes thousands of people to work, school, college and leisure activities every single day, but just a few years ago he was a veterinary surgeon in Syria, and often drove between the three farms that his family owned.

In June 2012, Louai’s home was bombed, sadly killing one of his brothers and injuring another brother and his father. That same day, they fled the country and walked hundreds of miles to seek asylum in Jordan. 

After this terrible ordeal, Louai spent three years in Jordan, feeling like he had lost everything. He then sought other opportunities and was offered resettlement in the UK. In December 2015, he arrived with his brother and spent the first six months learning English and improving his job and interview skills. His mother and father also now live with him in Birmingham.

Louai worked as a customer service advisor in a bank before applying to become a driver at National Express West Midlands in March 2017. Following training and a driver assessment, he started driving and hasn’t looked back. 

Based at our Birmingham Central garage, he currently drives buses on the 14, 60, 97 and X70 routes. He says he enjoys it so much, he’s not sure he’ll ever go back to a veterinary career, which was his plan when he first came to the UK. 

Louai said: “In Syria I grew up with animals on our family farms and I studied at university to become a veterinary surgeon, but driving has always been a passion of mine. National Express has been so supportive of me since I joined the company last year. The flexibility of hours allows me to look after my family and attend appointments but it also gives me the opportunity to volunteer and help others. I want to be a good role model and help other refugees to become part of the community. I’ve been there and done that so I think it’s important to do what I can and encourage them to make the most of the opportunities and support that is available.”

As well as helping bus passengers get to their destination, 32-year-old Louai also looks after his brother, who has learning difficulties, and his father, who is unable to walk. On top of that, he also volunteers to help other refugees settle in and become part of the community. 

Every Saturday, Lozells Methodist Church provides a safe space for refugees to seek help with resettlement. Louai regularly gives up his time to help them fill in forms and understand the societal differences between Syria and the UK.

Reverend David Butterworth said: “Lozells Methodist Church offered to host Syrian Muslim children and families, helping them to become involved in the wider community and to offer something back to kind-hearted Brummies. I met Louai within days of him arriving in Birmingham and it’s been a joy to get to know him. His generous nature has been a huge help in many ways in the city.”

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Published 20th November 2018