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Ways to pay

Step by step guide on buying bus tickets

Ways to pay

There are lot of different ways you can buy your tickets now, this has changed a lot over the last few years! With our mTicket app, Tap & CapContactless Payments and Swift Pay As You Go Cards, there is no longer a need to search your pockets for change - woohoo!

Find out more below about buying bus tickets, the best way to buy them and useful FAQs.

 

Scroll right to see more →  On mobile   Online  On the bus - Tap & Cap  On the bus - Contactless payment On the bus - cash From a ticket agent In a bus station
I want to pay with cash          
I want to pay in advance        
I want to pay on the day I travel  
I want to buy my ticket on the bus        
I want to top up my Swift card        
I want to order a new Swift card to be posted to my home address            
I need to buy a new pass for my child            
I need to top-up my childs Swift card          
I need to buy a student pass          
I want a ticket on my mobile phone          
I only want a one-off day ticket      
I want a Direct Debit bus pass            
I want a multi-operator bus pass      
I want a pass that covers the trains and the bus        

 

Step by step information on buying tickets

On mobile - NXBus mTicket

For an mTicket follow these simple steps…

Step 1 

Download our app from the App Store or Google Play store

Download the mTicket app

 

Step 2 

Open the app and use the menu on the top right, click on ‘My profile’ and Log in or create a new account

Step 3 

Go back to the home screen, choose the type of ticket you would like, click on it (read the ticket regulations) and press 'Accept & continue'. You will need to put in your payment details and click 'Accept & pay'.

 

Step 4

When boarding the bus, open the app and activate your ticket by clicking on it, show it to the driver and board

Online - on this website

To make an order follow these simple steps…

Step 1 

Click ‘Tickets & prices’ on our website www.nxbus.co.uk

Step 2 

Click ‘All tickets & prices’. Choose the type of ticket you would like and click ‘Buy’

Step 3

If you have chosen mTicket then please open the app, go to your ticket wallet and your ticket should show - you may need to refresh the wallet (click the refresh button on the top right of the screen) for the new ticket to show.

Step 4

You will need an account with us so please log in or register your details

Step 5 

You will need to complete the steps on the application pages, including choosing the ticket user, providing the delivery address, and uploading a photograph. Once this has been done you will need to click on the ‘PAY’ button, which will take you to another page

Step 6

After a successful payment has been taken you will be shown a confirmation page, which will be emailed to you

Step 7

If you have chosen to top-up an existing Swift card you can update your card and your new ticket will show. Instructions on how to do this will be on your order confirmation

Step 8 

If you are a new customer online and have chosen to have a new Swift card, we will check your order, print your Swift card and post it out to you. Please allow up to 10 days for a new Swift card. If you need your ticket sooner you can always choose to have this pushed to your mobile instead (selected tickets only). 

On the bus - Tap & Cap

To pay with tap & cap on our buses please follow these simple steps…

Step 1

When boarding the bus hold your selected payment method to the red reader in front of the driver

Step 2

When you hear the beep and the light goes green, your contactless payment has been successful and you can continue to board

Things to remember 

  • The driver will not issue you with a ticket when you pay with contactless
  • The driver cannot choose what ticket you can purchase
  • If you are making more than one journey you must use the same card and tap everytime you board the bus
  • You do not need to tap when you leave the bus

How does tap & cap work?

A tap & cap limits how much you pay for all your journeys. This is split into one day, three days or up to seven days.

Your payments will be automatically capped so you will be charged the best value fare for the travel that you make.

If you’re travelling for 1 day, you’ll never be charged more than £4, if you travel for 3 days, you’ll never be charged more than £11.50 and if you travel up to 7 days a week you’ll never be charged more than £15.

Tap & cap is calculated based on journeys made from Monday to Sunday.

If an inspector boards they can verify your ticket, all you need to do is provide them with the last 4 digits of the contactless card you used.

On the bus - Contactless payments

To pay with contactless on our buses please follow these simple steps…

Step 1

When getting on the bus, ask your driver for your chosen ticket(s).

Step 2

Your choice(s) will be displayed on the reader.

Step 3

Hold you contactless card / device to the reader until the light goes green.

Step 4

Please take your ticket from the machine to the right of the driver.

Please keep your ticket safe as we cannot replace it should it be lost or damaged.

On the bus - cash

If you pay using cash on the bus…

Step 1

Check on our website or on our on-bus fare chart (this is shown on the driver cab door) for your best suited ticket

Step 2 

Get the correct money ready as our driver cannot give change

Step 3 

When you board the bus ask for the ticket you need and put the money in the cash box

Step 4 

Please take your ticket from the machine to the right of the driver

Please keep your ticket safe as we cannot replace it should it be lost or damaged.

From a ticket agent - Payzone

To top up an existing Swift card…

Step 1 

Locate and visit your nearest Payzone agent here.

Step 2 

Ask the agent for the ticket you need and hand over your Swift card

Please be aware that Payzone cannot issue new Swift cards. Order a new Swift card here.

Step 3 

Pay the agent using cash or card

Step 4

The agent will top up your Swift card and hand it back to you

Step 5

Your Swift card is now ready to use

 

For an instant mTicket…

Step 1 

Locate and visit your nearest Payzone agent.

Step 2

Open or download our mTicket app.

Step 3 

Use the menu on the top right and click ‘Payzone Barcode’

Step 4

If you are not already logged in you will be prompted to log in or create a new account

Step 5 

Once logged in the barcode will appear, show this to the agent and ask for your ticket

Step 6

Pay the agent using cash or card

Step 7 

The agent will push the mTicket and it will appear in the app in your ticket wallet (you’ll need to have your 3G/4G data on to load your new ticket)

Step 8 

When boarding the bus, open the app and activate your ticket by clicking on it, show it to the driver and board

You will only need 3G/4G to load the new ticket into your wallet, once it is in there you can see and activate it without needing to use your data again.

In a bus station - Swift kiosk

If you need a new Swift card…

Step 1 

Visit one of the 7 machines

The 7 locations of the Swift kiosks are in Coventry, Dudley, Walsall, West Bromwich and Wolverhampton bus station as well as in Birmingham Airport (located next to WHSmiths in Arrivals and Blythe Valley business park, Solihull)

Step 2 

Press ‘touch here to buy a new card’

Step 3

Select which type of pass you require buy pressing the screen to find your best suited ticket

Step 4

After you have selected your ticket you may need to choose a start date from the calendar

Step 5

Press ‘continue’ and you will be asked for a photograph, ensure you head is in the box shows and press ‘take photo’

Step 6

You will be shown your photograph and can ‘continue’ or take another photo

Step 7

Once you are happy with the photo click continue and you’ll then be prompted to pay (card payments only)

Step 8 

After the payment has been successful your new Swift card will be printed off and the ticket will have been loaded onto the card

Step 9 

Your Swift card will be ready to use from your chosen start date

 

If you are topping up an existing Swift card…

Step 1 

Visit one of the 7 machines

Step 2 

Place your Swift card on the reader, this is clearly shown on the machine, leave your Swift card here during the order process

Step 3

The machine will read your card and load up your Swift card details

Step 4 

Press ‘add ticket’ and choose your next ticket

Step 5 

You may be prompted to pick a start date on the calendar, if so press the date you want your ticket to start on

Step 6 

Press ‘pay’ and once your payment has been successful your Swift card will be updated with the new ticket

Step 7 

You can now use your Swift card from the chosen start date

FAQS and other helpful bits!

FAQS and other helpful bits!

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