NX West Midlands Hero

Question time with Briyan Lott, Customer Relations Executive

Get to know the faces behind our business

Published: 1st September 2021

Exclusive behind the scenes blog series!

In our latest blog post, we will be interviewing Briyan, one of our Customer Relations Executives. Read more to find out Briyan’s favourite things about working in our bus business.

Briyan's faves!

Favourite seat on a bus? The rear seats on a bus - Downstairs gets the best breeze in the summer!

Double deck or single deck? Double deck, I love how there is more space and seats to choose from.

Favourite feature on a bus? USB charger ports, I can charge on the go and they are really convenient!

What is your favourite colour on a bus? Definitely grey, it looks really snazzy on a bus.

Tell us about yourself

I am the father of 3 boys.  I’m a DJ and Radio Presenter in my spare time. I love sports, especially rugby.  And I love to cook and BBQ. I am also a member of the world famous Bearded Brummies, which is a group that raises awareness for mental health.

How long have you worked for the customer relations team? 

I have worked for National Express for nearly 3 years and in my current role being a Customer Relations Executive for just over a year.

Have you always been a fan of buses? 

I have always used buses, so definitely yes! 

What made you choose to work for National Express?

I worked in the hospitality sector and wanted a new challenge. I saw the National Express job opening as a chance to learn and progress in a new career.

What does an average day at work look like for you?

An average day is never the same! I help customers with enquiries and problems they may have, with the aim to resolve them, and get the best possible result I can. It really helps that I love helping people, and like to find the best solution possible.

What does bus travel mean to you?

It means the ability to travel anywhere in Birmingham, and the West Midlands, freely and comfortably (not that I'm biased!)

What is your favourite bus or route?

11A/C due to it being one of Birmingham's most iconic routes.

What has it been like working during a pandemic?

It's been difficult at times but thankfully the company helped us adapt and be able to continue doing our roles during the pandemic. This in turn made lockdown and working considerably easier.

Who is your biggest inspiration?

My Dad, who unfortunately isn't with us anymore, but he always said ‘to not let stuff rattle you, and no matter what it will get easier.’ Another favourite quote of his was ‘to go with the flow’, and I always try my best to do as he said. 

Keep your eyes peeled for more behind the scenes interviews coming very soon. Enjoying this blog series? we’d love to hear from you! Talk to us on our Facebook, Twitter or Instagram.

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