Our bus customer relations department is based in Birmingham. They will be able to answer any queries you may have.
Lost Property, click here
Swift Cards or Flexifares, click here
Contactless, click here
Direct Debit Account query, click here
You can email us, write to us or give us a call.
When emailing or writing to us, you'll need to make sure you give us the following so that we can fully investigate your feedback:
We will aim to respond to you within 14 working days.
You can write to us at:
National Express West Midlands
51 Bordesley Green
or call us on:
0121 254 7272
If you are having any issues with the new Bus tracker app, please be aware we are working on some improvements, so in the mean time please use the NXWM live bus times app.
We apologise for any inconvenience caused.