Contact Us

Our bus customer relations department is based in Birmingham. They will be able to answer any queries you may have.

For help with:

Lost Property, click here

Swift Cards or Flexifares, click here

Contactless, click here

Direct Debit Account query, click here

For compliments or complaints:

You can email us, write to us or give us a call.

When emailing or writing to us, you'll need to make sure you give us the following so that we can fully investigate your feedback:

  • Full Name
  • Address
  • Email
  • Daytime phone number
  • Date and time of journey
  • Service number
  • where you were travelling from
  • where you were travelling to

We will aim to respond to you within 14 working days. 

You can write to us at:

Customer Relations
National Express West Midlands 
51 Bordesley Green
B9 4BZ

or call us on:

0121 254 7272

If you are having any issues with the new Bus tracker app, please be aware we are working on some improvements, so in the mean time please use the NXWM live bus times app.

We apologise for any inconvenience caused.

Complaints & Feedback

Click here for form

Compliments & Praise

Click here for form