Coronavirus - ticket refunds

If you have a season ticket and have not been able to travel due to COVID-19 you may be eligible for a refund.

We understand this is a really difficult and uncertain time so if you have a season ticket with us you can submit a refund request.

We currently offer a range of different tickets so please complete the form so we can deal with your request as quickly and efficiently as possible.

We want to help where we can so we have waived our standard £5 administration fee on any refunds during the course of the virus.

Request your refund here

We've put together some helpful answers to some of the most frequently asked questions, click here. 

If you are unable to fill in the form above you can contact our team by emailing us at  buspass@nationalexpress.com. If you email please ensure you include the name of the ticket user(s) along with the membership/Swift card number. If you are enquiring about an mTicket we will need the email address you purchased the ticket under.

If you need to call us (0121 254 7272) our phone line is open from 9am to 5pm, Monday - Friday. We are experiencing a very high volume of calls so please bear with us.

Please note that we cannot process a refund for anything under £5 in value

Published 24th March 2020

 
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