Contact Us

Tickets and pass queries

Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!
If you need to speak to someone about changing, suspending or cancelling a pass then please email buspass@nationalexpress.com with the following information:

• Name of account holder
• Name of ticket user if this differs to the account holder
• Swift card number or Membership number
• Address that the account is registered to
• Contact number
• If you have an mTicket, the email address you signed up with.

If we do not have all of the information required then unfortunately we will be unable to complete your request.

Lost property

Please visit our lost property page to contact the relevant garage directly.

On the day travel information

The best way to find out the latest travel information or hear about any delays or diversions quickly is to head to our Twitter page and contact us that way.

Safety

Crime and behaviour

Through the Safer Travel Partnership, we welcome information from the public regarding unacceptable behaviour on the bus through the See Something Say Something scheme.

Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number).

The information provided will be used to help target problems more effectively. Alternatively, you can give details by logging on to www.safertravel.info or www.west-midlands.police.uk.

Please note that in the case of an urgent crime or an emergency, you should always dial 999.

Coronavirus

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to travel safely with us.

Please visit our travelling safely together page to understand further the safety measures we are taking with regards to the coronavirus.

Complaints and feedback

If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation. 

Compliments and praise

We love to hear about good experiences you've had onboard our buses and with our staff. To share your story with us, please fill out this form.