At National Express, we are trusted to carry hundreds of thousands of customers across the UK every day. As we all start to return to normal life, it is more important than ever that we continue to operate safely and responsibly, following the rules together.
We’ve put in place many measures to help customers travel safely with us and we are pleased to hold the 'We're Good To Go' and 'Safe Travels' standards in recognition that our business has followed government and industry COVID-19 guidelines.
Enhanced cleaning of shared surfaces
Cleaners jumping on buses at key interchanges, town centres and bus stations
Daily fogging of all buses with antiviral solution
Extra buses on roads to aid social distancing
Cashless payments - contactless on the bus or tickets on our app
Buses leaving the depot with key windows open to enhance air flow
If this is your first time travelling with us or it is your first trip for a while, we've put together a handy guide to help you along every step of your journey with us.
If you need to restart, pause or cancel your bus pass please click here
If you have any questions about our services, tickets or need more information click here
Our social media team is ready to chat between 8am-6pm Monday-Sunday.
Our bus pass support team is open 9am-5pm Monday-Friday.
Our customer services team is available to help 8am-6pm Monday-Friday.
Our travelshop opening times can be found here. Please remember you must wear a face covering when in one of our travelshops as per the government guidance (unless an exemption applies). Our staff do not need to wear a face covering while working behind the screen. If you can you should purchase tickets by downloading the mTicket app, buying online or using contactless or cash onboard the bus.
We've also put together a handy 'Travelling with us' guide to help you along every step of your next journey with us.
See what we're up to, what's going on locally and get the latest service updates.Like us on Facebook
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