NX West Midlands Hero

Travelling with us

We're all on board together

Travelling with us

Whether it's your first time travelling with us or you've had a little break from public transport here's a handy guide to help you along every step of your next bus trip.

We haven't stopped working throughout this crisis so rest assured that we are able to get you to where you need to go in a safe and responsible way. If you want to find out about our extra safety measures, simply visit our travelling safely together page or watch this short video.

Before you go:

Plan your journey on our website or by downloading the Network West Midlands app, available on android and iphone! Find your local stop, check a timetable and take a look at a map. 

  • If you can choose when to travel, try to avoid peak times. Here is a handy little tool showing the times of day when our buses are at their quietest. 
  • You can also buy tickets on our website or mTicket app before you travel.
Before you go
At the stop

At the stop:

The number and final destination of the service will be on the front of the bus. To stop the bus, simply hold out your arm to signal to the driver that you would like to board.

  • Try to keep your distance from people not in your household while waiting.
  • Wear a face covering unless exempt.
  • Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers.
  • If you need the entrance lowered for easier access please ask before boarding and wait for it to finish lowering before you step on.

On your journey:

  • Use a travelcard or mobile ticket where possible (it keeps us moving quicker). Contactless can be used for adult single and day tickets. Cash is accepted but we are unable to give change.
  • Find a seat, sit back and relax. If you're on a Platinum or Electric bus then you can also enjoy free wi-fi and USB chargers!
  • Our drivers are here for you but if you need to ask them something please make sure it is safe to do so.
On your journey
Getting off the bus

Getting off the bus:

  • Listen out for our next stop announcements if you're on our Platinum or Electric services.
  • Simply press the 'stop' button on the bus when you are near your destination
  • Remain seated until the bus comes to a stop and remember to take all of your belongings with you!

Don't forget!

Face coverings are now required when using public transport. Here's an easy guide on how to make a face covering with an old t-shirt. Here are some FAQ's on face coverings.

Our customer service team are here to help you if you have any questions.

We're all on board together

We are here to serve our community, we're all on board together


On board together

Move or fold your buggy if a wheelchair user wishes to board



Headphones are great!


Feet on the floor

Please keep your feet on the floor, nobody likes sitting on a dirty seat


No smoking

Smoking on the bus is not cool (and it’s against the law) - vaping is also not allowed


Eating and drinking

Please avoid eating or drink on the bus, and take any rubbish with you


Mobile phone

Be courteous to other passengers whilst using a mobile phone

Bus tickets - Ways to pay

Mobile tickets

  • When boarding the bus, please have the app opened and ticket ready with the screen of your phone pointed at the driver


  • Place your card or device onto the reader at the front of the bus.
  • Wait for the positive beep and green screen. 
  • No ticket will be issued, just take a seat.

Smartcard/concessions travelcard

  • Place the card on the reader when getting the bus
  • Hold the card on the reader until you hear a beep or see a green light
  • No ticket will be issued, just take a seat

If you need to pay a fare

  • Insert the correct money into the fare box. 
  • For a faster bus service we don't give change.
  • Collect your ticket from the ticket printer and keep it with you.


Visit our tickets and prices page to find the right ticket for you.

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