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The press office is available 9am to 5pm, Monday to Friday (excluding bank holidays).
The press office is available 9am to 5pm, Monday to Friday (excluding bank holidays).
The press office does not handle customer feedback or complaints. Your quickest route to contacting us can be found on our contact us page.
Please note, there is a separate communications team for National Express Coach and Mobico Group financial and corporate media enquiries.
Please note, there is a separate communications team for National Express Coach and Mobico Group financial and corporate media enquiries.
Our news updates
From our latest headlines to articles from times gone by, this is your stop when it comes to all the National Express Bus news.
Free Travel for Armed Forces
Free bus travel to serving military personnel, veterans and cadets on Armed Forces Day on Saturday 27th June 2026.
Published: 24th June 2026
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Sarah East appointed Managing Director of National Express Bus
National Express UK Bus today announces the appointment of Sarah East as Managing Director, effective from 1st July.
Published: 18th June 2026
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Fare changes from 28th June 2026
Fare changes from 28th June 2026
Published: 12th June 2026
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Two mechanics retire with a combined 105 years of service
Rob Embley and Lal Chand were honoured by colleagues at National Express Bus’s Perry Barr depot after achieving an amazing combined 105 years of service.
Published: 29th April 2026
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Birmingham’s most iconic bus route marks its centenary
The famous Birmingham No 11 route is 100 years old this Sunday (26th April 2026).
Published: 23rd April 2026
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Catch the cricket this summer
Shuttle bus service from the city centre to Edgbaston stadium
Published: 13th April 2026
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Fare dodgers to face increased penalty
Penalty charges for people travelling on National Express Bus without a valid ticket will go up from the current £70 to £100 from 20th of April.
Published: 9th April 2026
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New half hourly bus service connecting central and east Birmingham with Birmingham Airport
National Express West Midlands is launching a new 17A bus service between Birmingham city centre and Birmingham Airport via Small Heath, Yardley and Tile Cross.
Published: 28th July 2025
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Bus Franchising in the West Midlands
The Mayor of the West Midlands has confirmed today that bus services across the region will move to a franchised model.
Published: 9th May 2025
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National Express West Midlands marks major milestone with 329 zero emission electric buses on the road
West Midlands residents can now enjoy smoother, quieter and greener bus journeys thanks to a new fleet of zero emission buses now in service across the region.
Published: 16th April 2025
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National Express West Midlands and Birmingham Airport celebrate bus milestone
National Express West Midlands is celebrating after welcoming its 100,000th customer onboard its 97A bus service, just nine months after extending the route to Birmingham Airport.
Published: 10th April 2025
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National Express West Midlands joins Brum’s Bulls in the City herd
National Express West Midlands has announced that it is joining the Bulls in the City herd as part of a huge charity art project coming to Birmingham city centre this summer.
Published: 19th March 2025
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