Service update

From Sunday 29th August there will be timetable and route changes across many routes in the West Midlands. Find out more here.

NX West Midlands Hero

Contactless

Simply tap and cap

Tap all day. Never overpay

With tap and cap, make as many bus journeys as you like using the same contactless card or device and we'll cap your fare so you don't pay more than you should.

Forget the stress of searching for change at the bus stop, simply tap with your card or your device on our reader at the front of the bus and away you go. 

You must use the same card or device for each journey or capping won’t work.

Trip / cap

Price
(from Monday 19th July 2021)
Single trip £2.40
1 day cap £4
NEW 3 day cap £11.50
NEW 7 day cap £15

How does it work?

You can make as many bus journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped). 

We work out when you've reached a cap because we log every journey you make when you tap the same contactless (card or device) on the reader as you board the bus.

3 day and 7 day capping is calculated for journeys made between a set time period of Monday to Sunday

Follow these 5 steps

1. When getting on the bus simply place your card or device on our card machine at the front of the vehicle.

2. Wait for the beep sound and the green screen will pop up.

3. No ticket is issued, just head to your seat and enjoy the ride!

4. You don't need to tap your card or device again when you exit the bus as this may charge you for another journey.

5. If you are going on more than one journey in a day or across lots of days, always tap the same card or device on the reader on the bus. Even if your device is linked to the same bank account as your card, swapping between the two means we can't cap your fares. For example, if you pay with a mobile device on Monday and a contactless card on Tuesday, these fares won't count towards a 3 day or 7 day cap.

 

What is a cap?

A cap limits how much you pay for all your journeys. This is split into one day, three days or up to seven days giving you flexibility and the best value for the travel you are using.

1 day cap = £4

A one day cap is calculated for all journeys you make on one day.

3 day cap = £11.50

A three day cap is calculated for all journeys you make for 3 days.

The time period to benefit from the 3 day cap starts on a Monday and finishes the following Sunday before resetting. If you travel three days in this time period, then the most you will pay will be £11.50. The three days you travel can be any three days during the time period.

7 day cap = £15

A seven day cap is calculated for all journeys you make for up to 7 days.

The time period to benefit from the 7 day cap starts on a Monday and finishes the following Sunday before resetting. The most you will pay for unlimited travel in this time period will be £15. 

Check your previous payments/journeys

If you want to view your previous journeys and payments made during the previous four months just enter your card details below (don't worry your card details are captured for verification purposes only and not for payment).

If you think you have been overcharged, you will be able to check exactly what we charged you for each journey, and then compare this to what appears on your bank statement. Please be aware that the date your payment appears on your bank statement will not be the same as the date you travelled, it will usually be a few days later.

I used my credit/debit card  I used my mobile device

If you have spoken to our customer service team and they have given you a transaction ID, please choose the option below.

I have a transaction ID

 

Frequently asked questions

For more information or any queries about our contactless payments head to our FAQs section.

Contactless FAQs

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