Effective from Sunday 29 March
Xplore Dundee is committed to doing its part to keep essential workers moving - those in hospitals, supermarkets and other frontline services. However, with passenger demand falling dramatically during the COVID-19 public health crisis, we have taken the decision to reduce service provision to a basic level.
From Sunday 29 March, this means:
- Core services (1a/1b | 5 | 9/10 | 17 | 18 | 22 | 28/29 | 32/33) will temporarily run to half-hourly timetables (click your service number to access timetables)
- The northern section of Outer Circle services 9/10 will run hourly
- Service 36c will still run towards Ninewells Hospital as normal
- The Milton ASDA free shoppers' service will continue to run as normal
- Services 4 | 23 temporarily suspended until further notice
- Service 15 temporarily suspended (see service 17 for travel between Whitfield and the City Centre)
- Tendered services (journeys operated by Xplore Dundee) 51 | 57a/59 | 73b | 137/138 | 139 are suspended
- Dundee school services are suspended
Edinburgh Airport Xpress
Due to minimal activity at Edinburgh Airport, service X90 is temporarily suspended until (at least) 1 June. To request a refund or ticket deferral, click here.
Health & Safety On-Board
Looking after our drivers and passengers
In response to Coronavirus, we have taken the following actions to protect both staff and passengers travelling on our services:
- Enhanced cleaning programme to ensure touch-points (such as handrails and buttons) are sanitised regularly
- Social distancing measures on-bus:
- To reduce the spread of the virus, people are encouraged to sit at least 2m apart
- Seats have been cordoned off throughout the vehicle with red and white tape to facilitate social distancing
- As much as possible, to maximise the amount space available, we will be deploying Emerald double deck vehicles
- Passengers are asked not to sit too closely to the driver's cab; please do not sit forward of the wheelchair/buggy bays
- Please also maintain a suitable distance from the driver when waiting to get off the bus
- Drivers' cabs will be protected with additional sealing
- We would also urge passengers to practice good personal hygiene in-line with Government guidance
The current limit on social movement means many people are not using their bus tickets. If you have a season pass, we want to make sure you aren't out-of-pocket.
That's why we are giving our passengers the opportunity to defer their outstanding travel entitlement. With this, you can either transfer your remaining balance, or we will give you credit towards your next ticket purchase.
Visit bit.ly/XDCovidRefDef to make your request.
Travel Centre Closure
For the safety of our staff and customers, our Travel Centre is temporarily closed. It is likely to remain so for at least the next four weeks.
Passengers who require new bus passes are advised of the following alternative options:
- mTicket App - Our full ticket range is available on the mTicket app. Just search 'Xplore' in your app store; it is free to download onto your smartphone
- Buy On-Bus - All tickets (except 4WeekSavers) are available to buy from the driver, and smart-cards can be topped up on-bus too. Remember: contactless payments are accepted, making it easier to buy-as-you-go.
Comments and queries can be direct to our social media channels, or to the webform under 'contact us'.
Free Travel for NHS Staff
Xplore Dundee would like to sincerely thank everyone at NHS Tayside for the tremendous work they are doing.
To keep our healthcare heroes moving on the frontline, we are offering FREE travel for NHS staff on all our services from Sunday 29 March until (at least) 31 May. Click here to find out more.