Our Plan for Your New Network

Network Changes from 24 January 2021

Our mission is to run buses to serve the people of Dundee. It's why we're here, and it's what we do. During lockdown, we kept key workers moving - and, as we look to next year and beyond, we want to keep up an active role in supporting our city. But the onset of Covid-19 has impacted every part of our everyday lives.

That's where "Our Plan for Your New Network" comes in. It is the result of us taking a close look at how we should do things differently in a post-pandemic world. We have to reckon with the reality that there won't be as many people travelling as there were before (at least for some time to come). Fewer passengers means less revenue to cover the basic costs of running buses. That's why it is so important for Xplore Dundee to evolve so that our service remains fit for the future.

Although our plan involves some significant changes, we believe it marks a good deal for Dundee:

  • Simpler routes will make it quicker and more convenient to travel by bus
  • New technology will make it easier to plan and pay for your journey in advance
  • Our busiest routes will still run with good-frequency service across the city
  • More than 95% of households will still be within five minutes of their nearest stop
  • We are also delighted to announce a fares freeze for 2021, meaning our service will remain affortable and accessible to all

Read on to find out what we are doing and why. You can also pick up a copy of the full report from our Travel Centre (at 92 Commercial Street).

What is happening and when?

Our plan will be introduced in two phases:

Phase 1 (January 2021):

Under the assumption that we may still need to support physical distancing (with the help of Government funding to run more buses on busier routes), route changes will take effect, but full frequencies will remain in place for the time being.

The long-term overhaul of our network is actually designed to soften the impact of frequency changes which will come into play later on, in Phase 2. But we believe that introducing the new network sooner (with full frequencies) will give you more time to get used to how it works.

Phase 2 (later in 2021):

When physical distancing is no longer required, Government funding will stop. This means local bus services will once again have to bring in enough revenue to cover basic costs (such as driver wages, fuel and vehicle maintenance).

The only way we can economise our service is to slightly reduce frequencies. By then, however, our new smartphone app and upgraded website will have already made it far easier for you to plan your journey in advance - including the ability to track your bus on the map in real-time.

ith extra tools and more reliable timetables, frequency changes shouldn't be a barrier. Plus, the idea behind simpler routes is to streamline buses in your area so that they still run as often as possible. And for those who cannot access digital planning platforms, traditional methods remain available (such as printed timetables, bus shelter displays and customer support services).

Details by Service:

Services 4 | 23 are subject to separate discussions with Dundee City Council on the future of 'in-fill' services. Other services not listed above (including Council contracts and school buses) will not change.

Associated Routes

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