Disability Awareness & Accessibility

A copy of the Disability Awareness and Accessibility PDF can be downloaded here. 

Copies can also be obtained by post from: Customer Relations (Bus), National Express, 51 Bordesley Green, Birmingham, B9 4BZ

Easy access buses

  • A ramp is available for use at the entrance - just ask the driver.
  • All buses have ‘kneeling’ suspension with a low floor and wide doors to allow easy access from most bus stops.
  • Each bus has priority seating areas on board especially for those less able to walk or stand.
  • There is a dedicated space for a wheelchair on every bus

Mobility aids on buses


  • All our buses are wheelchair accessible
  • Wheelchairs must be positioned with the brakes on, with the back of the chair against the backrest

Mobility scooters

  • Scooter users require a permit to confirm that their scooters are approved and they are trained for use on our buses.
  • An assessment can be arranged by emailing busmobility@nationalexpress.com or telephoning 0121 254 6567