Bus Users UK represents bus passengers. They aim to help communication between bus users and the people that provide your bus service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers.
You can join Bus Users UK as an individual member; further details on www.bususers.org.
Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not. If, after contacting us, you don't feel we have resolved the problem to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.
Bus Users UK
Tel: 0300 111 0001