Birmingham bus driver goes the extra mile for homeless people

A Birmingham bus driver has been nominated for an international award for going the extra mile for homeless people.

Driving around the busy city streets, National Express bus driver Glenn Coltman sees an ever-increasing number of people who are homeless and in need of help.

Glenn sees and recognises the faces of many of those who sleep in doorways along bus routes 2 and 3 in Yardley Wood, Sparkbrook, Shirley and Birmingham City Centre. So he uses a website called StreetLink at the end of each shift to tell the relevant authorities where the homeless people are.

StreetLink is a website that enables the public to alert local authorities in England and Wales about people sleeping rough in their area, so they can be offered the help they need.

Glenn also encourages other drivers to use StreetLink at the end of their shift, to report people they see in and around their bus routes.

Helen Mathie, Head of Policy at Homeless Link, which manages the Streetlink service overall in partnership with St Mungos, said:

“The team at Streetlink is delighted Mr Coltman has been nominated for this award. The action he and other Streetlink users take can make all the difference to helping people who are homeless into local services and off the streets for good. At a time when homelessness is rising, this is more important than ever, so we convey our warmest thanks and best of luck to Mr Coltman for the international finals.”

Glenn has been a National Express driver since 2006, based at Yardley Wood garage. His caring attitude towards the homeless people he sees and the practical actions he takes won him a National Express Community Values award for Personal Impact at the West Midlands bus conference in February. He was then selected to go forward to the global National Express finals which take place in London later this month.

Debbie Wosley, Birmingham Operations Manager at National Express said:

“Glenn’s commitment to go above and beyond in his driver role is very commendable. We’re proud to have someone so passionate representing the West Midlands at our company’s global awards.”

Published 5th April 2016