National Express West Midlands driver wins international customer award

A Birmingham bus driver has beaten off competition from 47,000 employees from across the National Express Group, including colleagues from across the UK, Germany, Switzerland, Bahrain, Spain, Morocco and North America, to win the National Express Group Customer Value Award.

Stephen Brown had already won the National Express UK Bus Award for Driver of the Year earlier this year, and he was put forward to the global awards, which were held recently at the London Transport Museum.

Stephen, who joined National Express West Midlands in September 2015, helped keep a young lady safe after she suffered a serious assault. 

While driving in service, he noticed the young lady running out into lanes of oncoming traffic. Worried about her welfare, he pulled into a nearby bus stop and encouraged her to board his bus.

In floods of tears and shaking, Sarah* explained that she had been trying to run away from a terrifying assault while she had been out on her morning run. Stephen convinced her to take shelter on his bus and provided reassurance until Sarah’s partner could come and meet her.

Sarah Jones* said: “I thought the only way out from the attack was to be hit by a bus, and I was saved by the man who was driving that bus. Stephen seemed genuinely worried about me and I will thank him for the rest of my life.”

Tom Stables, Managing Director National Express West Midlands, said: “We are very proud of Stephen for winning the National Express Group Customer Value award. This recognition is richly deserved - he is an absolute credit to the driving profession and to our business.”

The annual National Express Group Values Awards was launched across the National Express Group during 2012. The awards ceremony celebrates and recognises the work of teams and individuals across the global business, which employs 47,000 worldwide. 

*The real name of the young lady involved has been changed to Sarah Jones in order to protect her identity

Published 18th June 2018