Not just an outstanding bus driver but an award-winning Outstanding Citizen

A National Express West Midlands bus driver has been honoured as an Outstanding Citizen by the West Midlands Police and Crime Commissioner.

Tracey Evans’ bravery and her courageous actions during a robbery on her bus kept her customers safe and ultimately led to the arrest of three men. 

42-year-old Tracey joined unsung heroes from across the region at the annual Outstanding Citizen Awards held on Thursday 11 July 2019. She was announced as the winner of the Outstanding Citizen category and presented with her award by David Jamieson.

West Midlands Police and Crime Commissioner David Jamieson said:

“Tracey’s extraordinary act of bravery helped prevent serious harm to a member of the public.

“Her courage went above and beyond her duty as a bus driver. She put the safety of others before herself, to ensure the offenders were apprehended.

“Tracey is a credit to National Express West Midlands and this award is our chance to say thank you.”

West Midlands Police arresting officer PC Burrows said:

“It is without doubt that Tracey’s decisive thinking, calm instructions - without suspicion - and her heroic actions in identifying the offenders helped to secure the arrests.”

National Express West Midlands driver Tracey Evans said: 

“I felt so privileged to be invited to the awards ceremony and get the chance to meet so many other people who were nominated for their bravery and their actions within the community. I’m delighted to have been named as an Outstanding Citizen. I was just doing my job so it’s really lovely to be recognised.”

Pensnett-based Tracey was driving the 126 between Birmingham and Dudley when she realised a serious incident was unfolding on her bus. She had looked in her cameras and saw a customer was being robbed and assaulted on the top deck.

She immediately pressed her panic button to alert National Express West Midlands’ Central Control, who contacted police. After reporting the incident, Tracey remained calm and continued to drive her bus so that the offenders did not know that police were on the way.

Meanwhile, brave Tracey kept an eye on the cameras to make sure her passengers were safe while relaying up-to-date information on her exact location for police officers who were en route. Her calm and clear commentary meant that they were able to execute a precise and planned capture.

Once officers arrived and stopped the bus, Tracey stepped out of her cab, stood in the entrance and fearlessly identified one of the offenders who had tried to conceal his identity. Without hesitation she also pointed out the other two perpetrators to the officers.

When they were arrested, the police found that the men were carrying a hammer and a knife. 

While the incident could have been so much worse, Tracey’s courageous actions played a key part in helping police officers secure all three arrests. The victim had also their property returned to them and nobody else was hurt. Other passengers on board the bus were full of praise, sharing their appreciation with a round of applause.

Published 16th July 2019