At National Express, we are trusted to carry thousands of passengers across the UK every day. As we all face the unprecedented situation with Coronavirus (COVID-19), it is more important than ever that we operate safely and responsibly.
We have enhanced our extensive cleaning regimes to ensure we maintain high levels of hygiene for both customers and employees and reduce the risk of contact with Coronavirus (COVID-19). This includes extra cleaning of shared surface areas and cleaners jumping on buses at bus stations, key interchanges and stops. We have also started to regularly use aerosol based disinfection containing a high performance antiviral solution - sometimes called ‘fogging’ on the bus fleet. We will continue to follow advice from the government and introduce any additional measures that are recommended or required.
The expert advice from public health authorities around washing hands frequently, what to look out for and what to do if you develop symptoms, is being regularly shared with all of our staff.
As more people in the West Midlands and Coventry return to work, government advice continues to be to only travel if your journey is necessary. We are here if you need us to help you make those required journeys.
Over the next few weeks, we will be increasing the number of vehicles on each route, so there will be more space on each bus. We will continue to carefully monitor passenger numbers and adjust timetables accordingly.
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to Stay Apart to Stay Safe.
Plan your journey
At the bus stop
On your journey
Following government advice we have re-opened Birmingham and Coventry travel shops Monday to Saturday 10am-1pm and 2pm-4pm. The other shops in West Brom, Walsall and Dudley will remain temporarily closed until further notice. All shops will be restricting customer numbers due to social distancing guidelines. If you can you should purchase tickets by downloading the mTicket app, buying online or using contactless or cash onboard the bus.
Customer services are open 8am-6pm Monday-Friday.
Card sales are open 9am-5pm Monday-Friday.
Social media is covered 8am-6pm Monday-Friday and 9am-5pm Saturday & Sunday
Published 1st July 2020