All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by our Bus Customer Relations Department based in Birmingham.
Please fill in the customer contact form below or call us on 0121 254 7272 (during office hours) Please note that all calls are recorded for training and monitoring purposes.
Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry as well as the Midland Metro tram. The team on this number cannot deal with enquiries about National Express coach services.
or write to us at:
National Express West Midlands
51 Bordesley Green
When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with all details about your journey (date and time of journey, service number, travelling from/to etc).
Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 10 working days.
Please report any loss or theft of your ticket or photocard ID card to the Direct Debit Team on 0121 254 6363.