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What happens next with your Swift card

The answers to our most commonly asked questions once you've ordered your Swift card

Swift cards

You can find some answers to the top questions around ordering a new Swift card and updating your Swift card below.

Swift card FAQs
Updating your Swift card

Once you have bought a new ticket for your Swift card, you need to update it before you travel. Read the information below for how to do this. 

How do I update my Swift card?

To update your Swift card for your new product to show, you can either use:
The TfWM app - Download the free app and click 'Swift Collector' then follow the instructions on screen. 

TfWM app for Apple

TfWM for Android 
The Swift Collector machine - Locate your nearest Swift Collector, hold your Swift card to the machine and your new ticket will show.

Have you ordered a new card?

How long until I receive my new Swift card?

Please allow up to 7 days for your new Swift card to arrive.
It will be posted to the address given at the time of your order.

What happens when my Swift card arrives?

Your Swift card will arrive with a welcome letter, which will show details of your product.

The Swift card will be loaded with the chosen ticket, pass or Pay As You Go credit amount. 1 week or longer tickets will be ready to use from your chosen start date, which is shown on your welcome letter.

My Swift card hasn't arrived

If your Swift card hasn’t arrived within 7 days of placing your order, please fill out this form and the team will look into this for you.

All other Swift card FAQs

If you need more help with using your Swift card, please visit our FAQ page.

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