Conditions of Carriage

A copy of the Conditions of Carriage can be downloaded here (PDF), they can also be viewed at National Express West Midlands offices and our Travelcard and Information Centres and can be obtained by post or email from:

  • Customer Relations (Bus),
  • National Express,
  • 51 Bordesley Green,
  • Birmingham, B9 4BZ

In particular, your attention is drawn to the following customer information:

Last updated: January 2020