Coronavirus - update for our customers

At National Express, we are trusted to carry thousands of passengers across the UK every day. As we all face the unprecedented situation with Coronavirus (COVID-19), it is more important than ever that we operate safely and responsibly.

We take the welfare of our customers and employees extremely seriously and will do everything we sensibly can to keep them safe.

We kindly ask that all our customers follow the current government advice and remain 2 metres apart at all times - when you’re getting on and off the bus, and when you’re choosing where to sit.

The expert advice from public health authorities around washing hands frequently, what to look out for and what to do if you develop symptoms, is being regularly shared with all of our staff.

We have enhanced our extensive vehicle cleaning regimes to ensure we maintain high levels of hygiene for both drivers and customers and reduce the risk of contact with Coronavirus (COVID-19). We will continue to follow advice from public health bodies and introduce any additional measures that are recommended or required.

For our latest service information click here

Following government advice we have temporarily closed all our Travelshops until further notice. You can still purchase tickets by downloading the mTicket app or using contactless or cash onboard the bus. 

For up-to-date general guidance, please see

Published 27th March 2020