Returning to normal

As more people begin to travel, find out what we are doing to keep you safe

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Had a Swift card and need to travel with us again?

Had a Swift card and need to travel with us again?

At National Express West Midlands we are doing everything we can to help customers during these challenging times and as more people in the West Midlands and Coventry start using buses again we want to make this as easy as possible.

The fastest and easiest way to reactivate your Swift card is to use the link below. There will be no change to your account details and you will be able to use your existing travel card straightaway.

If you had a Swift card with us prior to the events in recent months, simply click on the link below and follow the steps to reactivate your pass.

If you are unable to fill in the form you can contact our team by emailing us at If you email please ensure you include the name of the ticket user(s) along with the Swift card number.

If you need to contact us our phone line is open from 9am to 5pm, Monday-Friday. We are experiencing a very high volume of calls so please bear with us.

For advice on safely travelling with us click here.


Published: 30th September 2020

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