Free bus travel
As a thank you to our NHS heroes, from Friday 3rd April 2020, working through the West Midlands Bus Alliance, we have agreed with Transport for West Midlands that we will carry all NHS staff on our National Express West Midlands & National Express Coventry buses free of charge while they are on their way to and from work. They will simply need to show their NHS staff pass to our driver.
NHS customers who pay via a salary deduction scheme, do not need to do anything. We are working with hospital payroll administration teams to cancel bus travel deductions from your pay and will also refund any money owed directly to your payroll administrator to credit back to you.
Any NHS worker with an existing bus pass with us can click here and fill in the refund form and we’ll do the rest.
In addition children of all key workers will also be able to travel free of charge to and from school. Children of key workers wanting to travel for free on our buses should make sure they have with them the confirmation letter from their school, so they can show it to our driver if asked.
Published 2nd April 2020