Stay safe when travelling with us

At National Express, we are trusted to carry thousands of passengers across the UK every day. As we all face the unprecedented situation with Coronavirus (COVID-19), it is more important than ever that we operate safely and responsibly.

We have enhanced our extensive cleaning regimes to ensure we maintain high levels of hygiene for both customers and employees and reduce the risk of contact with Coronavirus (COVID-19). We will continue to follow advice from the government and introduce any additional measures that are recommended or required.

The expert advice from public health authorities around washing hands frequently, what to look out for and what to do if you develop symptoms, is being regularly shared with all of our staff.

As more people in the West Midlands and Coventry return to work, government advice continues to be to only travel if your journey is necessary. We are here if you need us to help you make those required journeys.

Over the next few weeks, we will be increasing the number of vehicles on each route, so there will be more space on each bus. We will continue to carefully monitor passenger numbers and adjust timetables accordingly.

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to Stay Apart to Stay Safe.

Plan your journey

  • Make a plan - Allow extra time for your journey.
  • Always check our timetables or live bus app before you travel.
  • If you can choose when to travel, here is a guide showing the times of day when our buses are at their quietest.
  • Carry and use hand sanitiser when you travel to stay safe outside your home and protect other people.     

At the bus stop

  • Try to keep 2 metres away from people not in your household while waiting in the queue.
  • To allow for social distancing, buses will temporarily have a limited number of customers on board. If your bus has a BUS FULL sign please be prepared to wait for the next bus. Be kind and look out for other customers who might need to travel more urgently than you.
  • Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers.       

On your journey

  • The government has announced that customers will need to wear face coverings when using public transport. It’s an added level of safety for you and your fellow customers. Some customers will not need to wear a face covering - children under 11, and people with certain health and non-visible conditions. Drivers will be exercising reasonable discretion when applying this new rule. Under these government regulations, our drivers do not need to wear face coverings while they're in the cab. Here's an easy guide on how to make a face covering with an old t-shirt.
  • Pay by contactless card, travelcard or mobile ticket where possible. If you need to pay with cash please use the exact amount as we are unable to give change.
  • If you can, sit in the window seat, leaving the seats in front and behind you empty. Some seats will be labeled out of use and please don't sit directly behind the driver.
  • To enable safe social distancing, please do not stand on the bus. Check to see if there is a suitable seat upstairs on double deck buses.
  • Once you’re on the bus open a window, if you can, to help with ventilation and fresh air circulation.
  • Our drivers are here for you and if you need to ask them something please keep a safe distance between yourself and the driver.                   

Following government advice we have re-opened Birmingham and Coventry travel shops Monday to Saturday 10am-1pm and 2pm-4pm. The other shops in West Brom, Walsall and Dudley will remain temporarily closed until further notice. All shops will be restricting customer numbers due to social distancing guidelines. If you can you should purchase tickets by downloading the mTicket app, buying online or using contactless or cash onboard the bus.

Customer services and card sales are open 8am-6pm Monday-Friday.

Social media is covered 8am-6pm Monday-Friday and 9am-5pm Saturday & Sunday

Published 12th June 2020