Coronavirus - Passenger Safety Guidance

At Xplore Dundee, we are trusted to carry thousands of passengers across our city every day. As we all begin to experience a 'new normal' with Coronavirus (COVID-19), it is more important than ever that we operate safely and responsibly.

Your safety is our priority.

In-line with Scottish Government guidance, we've set out some things you can do to look after yourself and others while travelling.

We've also outlined the steps we are taking to keep our buses clean and safe.

Good hygiene and physical distancing are at the heart of all expert advice. We will do what we can to encourage and facilitate this - and would appeal to our passengers to respect and follow these guidelines. This will mean that you, your fellow passengers and your driver are safe and comfortable. For more information about Coronavirus, visit the NHS Inform website. And click here to read our company risk assessment.

Stay safe. Protect others. Save lives.

What You Can Do

1: Waiting at bus stops

Physical distancing is important for your safety. Make sure you stay 2m apart when waiting for the bus to arrive.

2: Boarding the bus

Please be patient and board the bus one at a time. Don't crowd the platform and avoid hanging about in close proximity to the driver.

3: Contactless if you can

Using contactless (or mTickets) reduces the exchange of cash and coins. Though our drivers do not have to handle money, there are other staff who work behind the scenes that do.

4: Physical distancing

Please use all the space available (including upstairs, if you can). We would also ask that you do not sit or stand forward of the buggy bays when waiting to get off - and do not stand during your journey. Please try to sit near the windows, and only sit next to somebody if you share a household or social bubble.

5: Open a window

Please leave the windows open to let in as much fresh air as possible.

6: Wash your hands

Wash your hands with warm soapy water before and after your journey (try humming 'the wheels on the bus' twice whilst washing!). Or carry a bottle of hand sanitiser whilst out and about (this will not be provided on the bus, so please make sure to carry your own). Also avoid touching your face.

7: Face coverings


To reduce the spread of Coronavirus, it is now mandatory to wear face coverings when using public transport. This is required by the Scottish Government to help keep people safe in circumstances where physical distancing may not always be possible. This new rule is not, however, a replacement for other existing measures such as thorough hand-washing or physical distancing.

A face covering does not have to be a medical mask. It could be a repurposed item such as a scarf or unfolded bandana. Whatever you use, the important thing is to make sure you have covered up both your mouth and nose.


Some people may be unable to wear a face covering due to a hidden disability or health condition. So, please be kind and mindful. Everyone has their own circumstances, and you should remember to treat our staff and your fellow passengers with respect. Visit the Transport Scotland website to find out more about exemption criteria.

Drivers do not need to wear face coverings when seated in their cabs. The holes in the door screens are sealed, which creates a physical separation from boarding passengers - keeping both you and them safe.


We are not asking for proof of exemption. Just discreetly the driver that you are exempt (you don't have to say why) and you will be fine to travel. You may be reminded about the face covering rule from time to time, but this is just the driver being helpful. If you have an assistance card which explains why you're exempt, do feel free to show it to the driver, but it's not essential. We would encourage everybody who can wear a face covering to do the right thing and wear one when travelling with us. Respecting this rule means you are helping to look after yourself and others.

8: Good hygiene

If you need to cough or sneeze, please use a tissue (or the inside of your arm). It's important that you take used tissues with you and dispose of them safely when you get off the bus.

9: Stay home if unwell

General advice at the moment is to stay at home if you don't feel well - especially if you are showing symptoms of COVID-19. Stay safe and take care.


What We Are Doing

1: Enhanced cleaning

Every day, our buses are treated to an enhanced cleaning regime to make sure touchpoints and surfaces are thoroughly disinfected.

2: Disinfectant fogging

We've invested in new equipment to aid the deep cleaning of buses. Fogging machines will be used to spray anti-viral disinfectant which stays active for up to 24 hours.

3: Hand sanitiser

Drivers are provided with hand sanitiser at the depot and we are actively encouraging passengers to carry their own when travelling.

4: Physical distancing

We're asking passengers not to use certain seats. Please respect this guidance.

5: Deploying double decks

To support physical distancing during your journey, we are deploying double deck buses as much as possible. To avoid overcrowding downstairs, please sit upstairs if you can.

6: Safety signage

There are a number of things you and your fellow passengers can do to look after each other. These are described on notices which will be displayed around the bus.

7: Bus stop markers

To support physical distancing during your journey, our partners at Dundee City Council and NHS Tayside have displayed helpful markers at bus stops. Stay safe. Stay apart.

8: Timetable adjustments

We are keeping a close eye on demand to identify busy services which may require some changes to support physical distancing. We will do what we can, where we can, when we can.

9: Protecting our drivers

We're giving our drivers masks, gloves, sanitiser and wipes to use when needed during their duties. We have also sealed the speech holes in their cab screens.

Published 27th May 2020