Revenue Protection & Standard Fares

Our Revenue Inspectors regularly ride across our bus network to make sure everyone has a valid ticket or contactless transaction. This helps us keep fares fair for everyone!

Traveling with a valid ticket

Please keep your ticket or device handy throughout your entire journey. When asked, you’ll need to show one of the following:

• A printed ticket purchased from the driver.

• A valid mTicket on your mobile app.

• A valid Travel Card or local authority bus pass.

• The specific card or device you used for "Pay by Contactless" or "Tap & Cap".

• Any required ID such as your 16-18 card, Student ID, Totum, or Yoti digital ID if your ticket requires it. We do not accept logins to university or college portals as a valid form of ID.

About Standard Fares

If you’re unable to show a valid ticket or the correct ID for your journey, you will be issued a Standard Fare. The charges are:

• £60.00 if you pay the Inspector directly during the inspection

• £80.00 if paid within 21 days.

• £100.00 if paid after 21 days.

Friendly tip: To avoid any issues, please check your ticket for errors as soon as you buy it and ensure you have enough credit on your contactless card before you board!

How to pay?

• Debit or credit card

  Call 0121 254 6900 (Monday to Friday 8am - 4pm)

• Cash

  Our office is at: 121 Miller Street, Newtown, B6 4NG (Monday to Friday 8am - 4pm)

• Cheques or Postal Order

  When making a payment, checks should be made payable to West Midlands Travel Ltd.
  Please remember to write your Standard Fare Charge Number on the back of the check.
  All payments should be sent to the following address: 121 Miller Street, Newtown, B6 4NG.