Service update

From Sunday 29th August there will be timetable and route changes across many routes in the West Midlands. Find out more here.

NX West Midlands Hero

Ticket terms & conditions

View and download our terms and conditions documents

Ticket terms and conditions

All our current ticket terms and conditions can be found below.


mTicket

View/download a copy of our mTicket terms and conditions here.

Travelcards 

View/download a copy of our travelcards terms and conditions here.

Smartcards 

View/download a copy of our smartcards terms and conditions here.

Contactless 

View/download a copy of our contactless terms and conditions here.

Portal

View/download a copy of our portal terms and conditions here.

Need a paper copy or have a ticket question?

Contact our customer services team below.

Contact us

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