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Website maintenance - On Wednesday 5 February between 5am and 8am, we will be carrying out essential website maintenance. During this time please use our mTicket app to buy your ticket or please try again later. We apologise for any inconvenience.

NX West Midlands Hero

Ticket terms & conditions

View and download our terms and conditions documents

Ticket terms and conditions

All our current ticket terms and conditions can be found below.


mTicket

View/download a copy of our mTicket terms and conditions here.

Website 

View/download a copy of our website terms and conditions here.

Swift cards 

View/download a copy of our Swift cards terms and conditions here.

Contactless 

View/download a copy of our contactless terms and conditions here.

Portal

View/download a copy of our portal terms and conditions here.

Need a paper copy or have a ticket question?

Contact our customer services team below.

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