Travelling with us
Our quick start guide to a bus journey with National Express West Midlands
Travelling with us
Whether it's your first time travelling with us or you've had a little break from public transport, here's a handy guide to help you along every step of your next bus trip.
Top tips
- Simply Tap and Cap with contactless on the bus
- Plan your journey before you leave
- Download our mTicket app and buy tickets before you go
- Save on days out when you travel by bus
Before you go
Plan your journey on our website or by downloading the Network West Midlands app, available on android and iphone! Find your local stop, check a timetable and take a look at a map. You can also buy tickets on our website or mTicket app before you travel.
At the stop
The number and final destination of the service will be on the front of the bus. To stop the bus, simply hold out your arm to signal to the driver that you would like to get on.
- Let people off the bus before you get on.
- If you need the entrance to be lowered for easier access please ask before boarding and wait for it to finish lowering before you step on.
On your journey
- Use a bus pass or mobile ticket where possible (it keeps us all moving quicker). Contactless tap and cap can be used for adult single, day, and 7-day tickets. You can also ask the driver for a specific ticket and pay by contactless if needed. Cash is accepted but we are unable to give change.
- Take a seat if one is available and please don’t stand in the bus gangway as it makes it difficult for other customers to move around inside. If you're on a Platinum or Electric bus, you can also enjoy USB chargers at your seat!
- Our drivers are here for you so if you need to ask them something please make sure it is safe to do so.
Ready to go? It's easy to get a ticket!
Tickets are available to buy on our mTicket app or Swift card before you travel, or on the day using contactless or cash on the bus (exact change please).
Any questions? We are here for you
There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us.
FAQs
Follow the link for useful information about:
- Passes and subscriptions
- mTicket and Contactless
- Swift card and more
Tweet our team
Follow @nxwestmidlands to get the latest updates as they happen, right to your feed.
We're here from 8am to 8pm Monday to Sunday to answer your questions and our dedicated team will be happy to help.
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