West Midlands Bus Passenger's Charter
Our Passenger Charter is our commitment to you
Our Passenger Charter is our commitment to you
We work hard to make sure every journey you take with us is as easy as possible.
Our charter tells you what you can expect from us and Transport for West Midlands.
Whether on our buses, at bus stations or at bus stops, our charter sets out what you can expect from us.
You can read the full Passenger Charter here, or read a summary by clicking on the headed cards below.
A summary of our commitments to you can be found below
Letting you know if your bus service is changing
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Make it as easy as possible to plan your journey
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Offer simple, affordable tickets and passes
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Give you extra help if you need it
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Look after our bus stations and shelters
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Provide a safe, clean vehicle
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Maintain a safer transport network
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Last bus of the day promise
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Publish our performance
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