Information on how to use your mTicket

Find the ticket you want to use in your Ticket wallet. If it is the first time using the ticket you will need to click on it and press the green 'Activate Ticket' button. Once the ticket is activated you will see the QR code at the top of the screen, you will need to scan this using the scanner at the bottom of the red reader.

When you activate your ticket the barcode will need to be scanned at the bottom of the red reader. Don't hold your barcode too close to ensure the scanner can read the QR code correctly.

If your barcode does not scan please try the following:

- Hold the QR code a bit further away from the scanner on the red card reader so the bus can read your ticket correctly.

- Check the time settings on your phone are set to automatic as the time on your device will sync to the time on the bus.

For information on creating an account on the mTicket app please read the instructions below. 

It is quick and easy to create and account in the app. Click on the 3 lines on the top right of the screen of the homepage, go to My Profile and then New Account. You will only need to enter and email and password to create an account.

Selected mTickets can be used on National Express buses, the West Midlands Metro tram and across the nBus network. Please check the information on your ticket to ensure it is valid for your journey.

You can use iPhone and Android devices. For iPhone's your operating system needs to be iOS 9.0 or higher and for Android, 4.4 or higher.

You will only need to use your data to buy a ticket, after this the ticket will go into the ticket wallet and can be accessed anytime without using your mobile data.

You are able to use more than 1 device, however you only get 3 allocated device changes within a 6 month period. Once you log into a new device your account details and ticket information will be moved across.

Please download this app onto your new device and log in. Any valid tickets will appear in your Ticket wallet. You are only able to change device's 3 times within 6 months.

Single, Day Saver's, Ticket bundles, 1 week & 4 week tickets are available for adults and 4 week tickets are available for students.

It's your responsibility to make sure you have enough battery on your phone during your journeys. If your battery dies you will have to pay full fare and the tickets are non-refundable. 

mTickets cannot be shared, please ensure a ticket is bought for everyone requiring travel.

If you still need some help, please fill out our mTicket form and a member of our team will contact you.