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mTicket help & FAQs

The answers to the most common questions from our customers

FAQs - mTicket

Here are some of our most frequently asked questions about our mTicket app.


How do I create an account on the app?

For information on creating an account on the mTicket app click here for a step by step guide.

To create a new account on the app please start by clicking on the menu which is at the top right of the screen. Then go to ‘My profile’, ‘New account’ and enter your email address and password, once you have done this please double check your email address and then click ‘Create new account’. We will send a verification email to you after this has been done so please follow the instructions in the email to verify your account. This will not affect any purchases if you skip this step.

How do I buy a ticket on the app?

For information on buying a ticket on our mTicket app watch the video below for a step by step guide.

Where can I use my mTicket?

You can use mTicket on any National Express West Midlands, National Express Coventry or Midland Metro tram services, please ensure your ticket is valid for the mode you wish to use.

Which mobile phones can I use?

iPhone and Android devices are both supported by our mTicket App. For iPhone users your operating system needs to be iOS 8.0 or higher and for Android users your system needs to be 4.4 or higher.

Does it matter which mobile network I use?

No, our mTicket app can be used across all mobile networks.

Do I need to use my mobile phone data?

You will only need to use your data to purchase a ticket, after this the ticket will go into the ticket wallet and can be accessed anytime without using your mobile data.

I cannot see my purchased ticket on the app

If you are unable to see your mTicket in your ticket wallet, make sure you are logged in to your account. You will be able to see at the bottom of the screen if you are logged in or not.

Am I able to access my ticket on more than 1 device?

You are able to use more than 1 device, however you only get 3 allocated device changes within a 6 month period. Once you log into a new device your account details and ticket information will be moved across.

What if I lose my phone?

You are able to access your account and any current ticket on another device, you will just need to log in with your existing details, however you only get 3 allocated device changes within a 6 month period. Once you log into a new device your account details and ticket information will be moved across.

Do I have to create an account?

You are able to purchase single and day tickets as a guest however anything longer will require you to make an account. By making an account any tickets purchased will be saved against it.

How do I activate my ticket?

Please go to your ‘Ticket Wallet’ and click on the ticket you wish to use and click ‘Activate Ticket’. You will then be presented with a little pop up message specific to your ticket type and if you still wish to activate the ticket click ‘Activate Ticket’. This extra step ensures you don’t activate your ticket by mistake.

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