Contact Us

All complaints, problems, suggestions and compliments are handled locally by our Customer Relations Officer based in Dundee

Please fill in the customer contact form below or write to us at:

Customer Relations,
Xplore Dundee
44 - 48 East Dock Street
Dundee DD1 3JS

Tel: 08444 990 589

When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with full details about your journey (date and time of journey, service number, travelling from/to etc).

Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 15 working days.

Complaints & Feedback

Click here for form

Compliments & Praise

Click here for form

Covid-19 - Ticket Deferrals

To register your details for a ticket deferral, please complete this form.

Your details

Incident Details

Please fill in as many details as you can to help us investigate the incident as fully as possible.

Please indicate your agreement to the National Express Group Privacy Notice & Terms of Use


If, after contacting us via the form or emailing you don’t feel that we have resolved your complaint satisfactorily, you may want to:

Contact Bus Users UK at


Use the ODR platform to submit your complaint. The ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically. The link to the ODR platform is here.

For more details please refer to our Passenger Rights Statement.