Contact us

Lost Property

If you have lost something or left something on one of our buses, and it has been found, it will be with the garage who operates the service.

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Swift Card Help

How to use your card and get help if you need it.

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Contactless Help

What is Contactless and how does it work on our buses.

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Direct Debit Account Help

For any help you need on your Direct Debit Account.

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Travelcard Agents

By far the most convenient way to buy your Travelcard is online but you also buy them from your local agent. They are listed below or just type your postcode...

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NXWM Travelcard & Information Shops

We have five Travelcard and Information shops at convenient town and city centre locations across the West Midlands and Coventry.

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Contact Us

All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by customer relations team in Birmingham.

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Advertising on Our Buses & Tickets

Advertising on the outsides (T-sides, supersides, rears, wraps etc) and insides (coving panels & bulkheads) on all National Express West Midlands buses is handled for us under contract by Global.

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Contact the Webmaster

This form is exclusively for reporting issues and problems directly relating to the performance or useability of this website, and as such will be dealt with by the web-team rather than customer services.

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